Customer Service Acquisition Specialist

erdigma indonesia; Indonesia; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

erdigma indonesia is seeking a dedicated Customer Service representative to handle online inquiries for our FMCG products. The role requires clear, helpful communication and the ability to learn product details quickly while working onsite in Purbalingga.

You will respond to inquiries via WhatsApp, guide customers through the purchase process, and collaborate with the digital advertising team to align campaign goals with customer expectations.

Qualifications

• High school diploma or equivalent required.
• Experience in online customer service preferred.
• Strong understanding of FMCG products and ability to learn product details quickly.
• Excellent written and verbal communication, problem-solving mindset.

Responsibilities

• Respond to customer inquiries via WhatsApp in a timely and professional manner.
• Provide accurate product knowledge and guide customers through the purchase process.
• Collaborate with the digital advertising team to understand campaign goals and customer expectations.
• Maintain detailed and accurate records of customer interactions and follow-ups.
• Collaborate with the team to ensure smooth and efficient customer service operations.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.

Skills

Customer service

Online/digital environment

Product knowledge

Written communication

Education

High school diploma

Job description

About The Role

We are seeking a dedicated Customer Service representative to handle customer inquiries online. The customers are those who have shown interest in our FMCG products through digital advertising campaigns. The ideal candidate will have a strong understanding of the products they manage and provide accurate and helpful responses to customer inquiries. They will work as part of a team and will be required to work onsite in Purbalingga.

About The Role

We are seeking a dedicated Customer Service representative to handle customer inquiries online. The customers are those who have shown interest in our FMCG products through digital advertising campaigns. The ideal candidate will have a strong understanding of the products they manage and provide accurate and helpful responses to customer inquiries. They will work as part of a team and will be required to work onsite in Purbalingga.

Key Responsibilities

• Respond to customer inquiries via WhatsApp in a timely and professional manner.
• Provide accurate product knowledge and guide customers through the purchase process.
• Work closely with the digital advertising team to understand campaign goals and customer expectations.
• Maintain detailed and accurate records of customer interactions and follow-ups.
• Collaborate with the team to ensure smooth and efficient customer service operations.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent (a degree in a relevant field is a plus).
• Previous experience in customer service, preferably in an online or digital environment.
• Strong understanding of FMCG products and the ability to quickly learn product details.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and a customer-first attitude.

Requirements

• Willingness to work onsite in Purbalingga.
• Ability to work as part of a team in a fast-paced environment.
• Familiarity with WhatsApp or other messaging platforms used for customer communication.