FMCG Customer Acquisition & Support Specialist - Onsite

erdigma indonesia; Indonesia; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

erdigma indonesia is seeking a dedicated Customer Service representative to handle online inquiries for our FMCG products. The role requires clear, helpful communication and the ability to learn product details quickly while working onsite in Purbalingga.

You will respond to inquiries via WhatsApp, guide customers through the purchase process, and collaborate with the digital advertising team to align campaign goals with customer expectations.

Qualifications

• High school diploma or equivalent required.
• Experience in online customer service preferred.
• Strong understanding of FMCG products and ability to learn product details quickly.
• Excellent written and verbal communication, problem-solving mindset.

Responsibilities

• Respond to customer inquiries via WhatsApp in a timely and professional manner.
• Provide accurate product knowledge and guide customers through the purchase process.
• Collaborate with the digital advertising team to understand campaign goals and customer expectations.
• Maintain detailed and accurate records of customer interactions and follow-ups.
• Collaborate with the team to ensure smooth and efficient customer service operations.
• Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.

Skills

Customer service

Online/digital environment

Product knowledge

Written communication

Education

High school diploma

Job description

erdigma indonesia is seeking a dedicated Customer Service representative to handle online inquiries for our FMCG products. The role requires clear, helpful communication and the ability to learn product details quickly while working onsite in Purbalingga.

You will respond to inquiries via WhatsApp, guide customers through the purchase process, and collaborate with the digital advertising team to align campaign goals with customer expectations.