Customer service

PT. Asindo Berkat Sentosa (SEC Bowl); Jakarta Utara; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT. Asindo Berkat Sentosa (SEC Bowl) is seeking a Customer Service representative for Food & Beverage to deliver exceptional guest experiences across dine-in, phone, and digital channels, including delivery apps and social media.

The role involves handling inquiries, processing orders, addressing feedback, and coordinating with kitchen and service staff to ensure timely fulfillment and accurate records of interactions to drive repeat business.

Responsibilities

• Greet and assist customers in a friendly, professional manner (in person, by phone, or online)
• Take and process food/beverage orders accurately
• Handle customer complaints, requests, and special orders calmly and effectively
• Provide information on menu items, promotions, and pricing
• Coordinate with kitchen/service staff to ensure timely order fulfillment
• Manage reservations and table arrangements (for dine-in outlets)
• Respond to reviews and messages on social media/delivery platforms
• Process refunds, order cancellations, or corrections per SOP
• Maintain accurate records of customer interactions and complaints

Job description

Customer Service — Food & Beverage (F&B)

Job Summary Responsible for delivering excellent guest experiences by handling customer inquiries, complaints, orders, and feedback across dine-in, phone, or digital channels (delivery apps, social media, WhatsApp, etc.), ensuring customer satisfaction and repeat business.

Key Responsibilities

• Greet and assist customers in a friendly, professional manner (in person, by phone, or online)
• Take and process food/beverage orders accurately
• Handle customer complaints, requests, and special orders calmly and effectively
• Provide information on menu items, promotions, and pricing
• Coordinate with kitchen/service staff to ensure timely order fulfillment
• Manage reservations and table arrangements (for dine-in outlets)
• Respond to reviews and messages on social media/delivery platforms
• Process refunds, order cancellations, or corrections per SOP
• Maintain accurate records of customer interactions and complaints