Customer Service Manager

Tap Growth ai; Jakarta Pusat; On-site; IDR 200,880,000 - 379,440,000; Full time

Job summary

Tap Growth ai in Jakarta, Indonesia is seeking a Customer Service Manager to lead our customer support team on-site. You will drive service standards, manage interactions, and foster strong relationships to ensure high customer satisfaction and loyalty.

You will monitor KPIs, resolve escalated issues, develop policies to improve quality, and coordinate with other departments. The ideal candidate has leadership experience, excellent communication, and the ability to thrive in a fast-paced

Qualifications

• Strong leadership and management skills.
• Proven experience in customer service roles.
• Excellent problem-solving abilities.
• Exceptional communication skills (verbal & written).
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead and motivate the customer service team
• Monitor and analyze customer feedback and KPIs
• Resolve escalated issues efficiently
• Develop policies to enhance service quality
• Coordinate with other departments for seamless operations
• Train staff on best practices and procedures

Skills

Leadership

Customer service

Communication

Problem-solving

Job description

We're Hiring: Customer Service Manager!

We are looking for a dedicated and solution-oriented Customer Service Manager to lead our customer support team in Jakarta. The ideal candidate will excel at managing customer interactions, building strong relationships, and improving service standards to ensure exceptional customer satisfaction and loyalty.

Location: Jakarta, Indonesia
Work Mode: Work From Office
Role: Customer Service Manager

What You'll Do:

• Lead and motivate the customer service team
• Monitor and analyze customer feedback and KPIs
• Resolve escalated issues efficiently
• Develop policies to enhance service quality
• Coordinate with other departments for seamless operations
• Train staff on best practices and procedures

What We're Looking For:

• Strong leadership and management skills
• Proven experience in customer service roles
• Excellent problem-solving abilities
• Exceptional communication skills (verbal & written)
• Ability to work under pressure in a fast-paced environment