Customer Relations Staff

PT. Victory International (Branch Jakarta Satrio); Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT. Victory International (Branch Jakarta Satrio) is seeking a Customer Relations Staff to support marketing strategies and strengthen brand awareness from our Jakarta on-site team.

You will conduct market research, assist in campaign planning, coordinate promotions, and support sales initiatives while working with internal teams to prepare materials and handle customer inquiries. The role emphasizes monitoring campaign performance, preparing basic reports, and contributing ideas to improve

Qualifications

• Strong communication and customer service skills.
• Ability to conduct market research and support marketing plans.
• Understanding of sales processes and campaign support.
• Excellent organization and time management.
• Proficiency with office and digital tools.
• Willingness to learn about trading and financial markets.
• Bachelor's degree preferred in Marketing, Business, or Communications.

Responsibilities

• Support development and execution of marketing strategies for Vplus services.
• Conduct market research and assist in campaign planning.
• Coordinate promotional activities and support sales initiatives.
• Prepare marketing materials and manage customer inquiries.
• Monitor campaign performance and prepare basic reports.
• Collaborate with internal teams to strengthen brand awareness and campaigns.

Skills

Strong communication

Customer service

Market research

Sales processes

Organizational skills

Office tools

Team collaboration

Willingness to learn

Education

Bachelor's degree in Marketing, Business, Communications, or related field

Tools

Spreadsheets

Presentation software

Social media platforms

Job description

Customer Relations Staff role is a full-time, on-site position based in Jakarta, Indonesia. This role is responsible for supporting the development and execution of marketing strategies to promote Vplus services and strengthen brand awareness. Day-to-day tasks include conducting market research, assisting in campaign planning, coordinating promotional activities, and supporting sales initiatives. The Customer Relations Staff will collaborate with internal teams to prepare marketing materials, manage customer inquiries, and maintain positive relationships with clients and prospects. The role also involves monitoring campaign performance, preparing basic reports, and contributing ideas to improve marketing effectiveness.

Qualifications

• Strong Communication and Customer Service skills to interact effectively with clients and internal teams.
• Ability to conduct Market Research and assist in developing Marketing Strategy.
• Basic understanding of Sales processes and support activities related to marketing campaigns.
• Good organizational and time management skills to handle multiple tasks and deadlines.
• Proficiency with common office and digital tools (e.g., spreadsheets, presentation software, social media platforms).
• Positive, proactive attitude and willingness to learn about trading, investment, and financial markets.
• Relevant educational background in Marketing, Business, Communications, or a related field is preferred.
• Ability to work on-site in Jakarta, Indonesia, and collaborate in a team-oriented environment.