Customer Insight Architect

Astro Indonesia; Jakarta Barat; On-site; IDR 260,000,000 - 420,000,000; Full time

Job summary

Astro Indonesia is seeking a Customer Insight Associate to extract and analyze qualitative and quantitative customer data across touchpoints, identifying operational friction and actionable trends to enhance the Astro customer experience.

You will manage VoC programs, conduct root-cause and funnel analyses, and design dashboards for leadership. A 2–3 year background in insights, BI, or product analytics is required, with strong data storytelling and business communication skills.

Qualifications

• Bachelor's degree in Data Analytics, Statistics, CS, IS, or Economics.
• 2-3 years in customer insights, BI, or product analytics within digital ecosystems.
• BI/Visualization tools and Python/R for data manipulation and NLP sentiment analysis.
• VoC metrics like NPS, CSAT, CES, FCR; cohort analysis and churn modeling.
• Strong data storytelling, customer-centric mindset, and business communication.

Responsibilities

• Synthesize VoC data from multi-channel surveys, social sentiment, and chat logs across core metrics.
• Perform deep-dive analytics to isolate user pain points, purchase drop-offs, and order cancellation drivers.
• Build and maintain automated dashboards for heads of department and product leads to monitor friction in real time.
• Translate customer complaint data into narrative presentations with actionable recommendations for Product, Marketing, and Operations to boost retention.

Skills

Data storytelling

Customer-centric mindset

Business communication

NLP sentiment analysis

Cohort analysis

Education

Bachelor's degree in Data Analytics, Statistics, Computer Science, Information Systems, or Economics

Tools

Looker Studio

Tableau

Power BI

Python/R

Qualtrics

Typeform

Sprinklr

Job description

Astro Indonesia is seeking a Customer Insight Associate to extract and analyze qualitative and quantitative customer data across touchpoints, identifying operational friction and actionable trends to enhance the Astro customer experience.

You will manage VoC programs, conduct root-cause and funnel analyses, and design dashboards for leadership. A 2–3 year background in insights, BI, or product analytics is required, with strong data storytelling and business communication skills.