Customer Insight Associate

HiLoker; Jakarta Barat; Hybrid; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Sistem kerja Hybrid

Lokasi West Jakarta

Job summary

ASTRO adalah perusahaan e-commerce cepat di Indonesia yang mencari Astronaut, seorang Customer Insight Associate, untuk menganalisis data pelanggan secara kualitatif & kuantitatif. Anda akan menangani program VoC, analisis akar penyebab, dan merancang dashboard untuk memantau friksi pelanggan secara real time.

Peran ini berlokasi di West Jakarta dengan skema kerja hybrid. Kandidat diharapkan lulusan S1 di bidang terkait dan pengalaman 2–3 tahun di customer insights atau BI, menggunakan Looker

Qualifications

• Gelar sarjana di Data Analytics, Statistics, CS, IS, atau Ekonomi.
• Pengalaman 2–3 tahun di customer insights, BI, atau product analytics.
• Keahlian BI/visualization: Looker Studio/Tableau/Power BI.
• Pengalaman Python/R untuk manipulasi data dan analisis sentimen NLP.
• Keterampilan menceritakan data secara efektif untuk eksekutif.

Responsibilities

• Manajemen program VoC: sintesis data dari survei, media sosial, chat untuk metrik utama.
• Analisis akar penyebab & funnel untuk hindari drop-off dan isu pembelian.
• Rancangan dan pemantauan dashboard untuk kepala departemen dan product leads.
• Terjemahkan data keluhan menjadi rekomendasi aksi untuk Product, Marketing, Operations.

Skills

VoC analytics

Storytelling & presentation

Business communication

Customer-centric mindset

Education

Bachelor's degree in Data Analytics/Statistics/CS/IS/Economics

Tools

Looker Studio

Tableau

Power BI

Python

R

Qualtrics

Typeform

Sprinklr

Job description

DESKRIPSI PEKERJAAN

About The Role

As our Astronaut, your missions are:

As a customer insight Associate, your task is to extracts and analyzes qualitative and quantitative customer data to uncover operational friction, complaints behaviour, and actionable trends across customer touchpoints to increases ASTRO customer experience.

• VoC Program Management: Synthesize Voice of Customer (VoC) data from multi-channel surveys, social sentiment, and chat logs across core metrics (CSAT, CES, First Contact Resolution).
• Root-Cause & Funnel Analysis: Perform deep-dive analytics to isolate user pain points, purchase drop-offs, and order cancellation drivers using quantitative metrics cross-referenced with qualitative feedback.
• Dashboard Design & Reporting: Build and maintain automated, interactive dashboards for department heads and product leads to monitor customer friction points in real time.
• Insight-to-Action Strategy: Translate customer complaint data into narrative presentations with actionable recommendations for Product, Marketing, and Operations teams to boost customer retention.

KUALIFIKASI MINIMUM

Requirements:

In order to launch the missions successfully, you need to have:

• Educational Background: Bachelor's degree in Data Analytics, Statistics, Computer Science, Information Systems, or Economics.
• Experience: 2 - 3 years in customer insights, business intelligence, or product analytics within customer-facing digital ecosystems.
• Technical Stack: BI/Visualization tools (Looker Studio, Tableau, Power BI), Python/R for basic data manipulation and NLP sentiment analysis, and survey platforms (Qualtrics, Typeform, Sprinklr).
• Analytical Methodologies: Proven experience using VoC metrics (NPS, CSAT, CES, FCR), cohort analysis, customer churn modeling, and funnel drop-off diagnostics.
• Behavioral Competencies: Strong data storytelling (converting raw data into executive slides), customer-centric mindset, and business communication

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Management and Consultancy
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: Hibrid
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: E-Commerce
• *SITUS PERUSAHAAN**: http://www.astronauts.id

TENTANG PERUSAHAAN

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best?