Customer Expert (Spanish Speaker) Bali, Indonesia

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career development

International environment

Relocation support

Training programs

Job summary

amIT Global Solutions Sdn Bhd in Bali, Indonesia is seeking a Spanish Speaking Customer Expert Representative to join our growing team. If you are fluent in Spanish and have strong English communication, you will help customers via calls, emails, and chats.

You will handle inquiries, follow scripts, and ensure high-quality service while working on shifting schedules, including nights and weekends. Relocation support is available for those coming from outside Bali.

Qualifications

• Native or fluent Spanish proficiency, both written and spoken.
• Strong English communication skills, both written and spoken (will be assessed during recruitment).
• Ability to work across multiple communication channels, including chat, email, and voice.
• Willing to work on shifting schedules, including night shifts, weekends, and public holidays.

Responsibilities

• Provide timely and professional customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using provided scripts and guidelines.
• Identify and elevate priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and key performance indicators (KPIs).

Skills

Spanish language proficiency

English language proficiency

Education

Bachelor's degree

Job description

We Are Hiring: Spanish Speaking Customer Expert Representative – Bali, Indonesia

We are looking for a Spanish Speaking Customer Expert Representative to join our growing team in Bali.

If you are fluent or native in Spanish, have strong English communication skills, and enjoy helping customers, we'd love to hear from you.

Responsibilities

• Provide timely and professional customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using provided scripts and guidelines.
• Identify and elevate priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and key performance indicators (KPIs).

Qualifications

• Minimum Bachelor's degree in any field (GPA ≥ 2.75). Fresh graduates are welcome to apply.
• Native or fluent Spanish proficiency, both written and spoken.
• Strong English communication skills, both written and spoken (will be assessed during recruitment).
• Ability to work across multiple communication channels, including chat, email, and voice.
• Willing to work on shifting schedules, including night shifts, weekends, and public holidays.
• Fast learner, independent, and adaptable.
• Available to start immediately.
• Willing to relocate and work onsite in Bali, Indonesia.

Benefits

• Competitive salary package.
• Performance-based incentives and bonuses.
• Career development and growth opportunities.
• International and multicultural working environment.
• Relocation support for candidates coming from outside Bali.
• Comprehensive training and continuous learning programs.

We're looking for passionate individuals ready to grow and make an impact.