Senior Service Quality & Coaching Leader

MR.DIY Indonesia; Jawa; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

MR.DIY Indonesia is seeking a Service Quality Ambassador to uphold superb customer service across MR.DIY stores in Java. The role includes QA visits, coaching staff, and reporting on observations to drive improvements.

You will deliver customer service excellence training, supervise daily operations, and analyze performance data while supporting shifts and potential relocations as needed.

Qualifications

• Diploma or Bachelor's degree in any major.
• Minimum 2 years in customer service / CS training / CS quality in retail.
• Strong communication and reporting skills.
• Willing to relocate as needed.
• Willing to work in shifts.

Responsibilities

• Visit stores to check service standards and quality.
• Conduct and report on Mystery Shopping and other observations.
• Inspect store infrastructure to ensure a comfortable shopping environment.
• Handle in-store complaints.
• Collaborate with store teams to ensure friendly, professional service.
• Provide coaching, counseling & mentoring to staff.
• Deliver customer service excellence training.
• Engage in daily sales to set example.
• Prepare and analyze daily to quarterly activity reports and provide insights.

Skills

Communication

Reporting

Customer Service

Education

Diploma or Bachelor's degree in any major

Job description

MR.DIY Indonesia is seeking a Service Quality Ambassador to uphold superb customer service across MR.DIY stores in Java. The role includes QA visits, coaching staff, and reporting on observations to drive improvements.

You will deliver customer service excellence training, supervise daily operations, and analyze performance data while supporting shifts and potential relocations as needed.