Customer Experience Retail (Pekanbaru)

Amar Bank; Jakarta Pusat; On-site; IDR 72,540,000 - 100,440,000; Full time

Job summary

Amar Bank mencari tenaga operasional untuk memastikan data nasabah akurat dan lengkap serta membantu proses onboarding dan penandatanganan kontrak.

Posisi ini melibatkan kunjungan ke lokasi pelanggan, kerja lapangan, dan kemampuan komunikasi yang kuat untuk menjaga tingkat layanan yang tinggi secara profesional.

Qualifications

• SMK/SMA/Diploma di bidang apa saja.
• Pengalaman layanan pelanggan atau survey lapangan diutamakan.
• Keterampilan komunikasi dan interpersonal kuat.
• Teliti, jujur, dan bertanggung jawab.
• Siap bekerja di lapangan dan bepergian ke lokasi pelanggan.

Responsibilities

• Pastikan akurasi dan kelengkapan data nasabah peminjam.
• Lakukan penandatanganan kontrak dengan nasabah sesuai prosedur.
• Kunjungan lapangan ke kantor nasabah untuk verifikasi informasi.
• Berikan pengalaman pelanggan yang baik melalui interaksi profesional.
• Koordinasikan dengan tim internal untuk onboarding dan proses kontrak.

Skills

Customer service

Field survey

Credit administration

Communication

Teamwork

Education

SMK/SMA/Diploma

Tools

SIM C/A

Smartphone

Job description

Responsibilities:

• Ensure the accuracy and completeness of borrower customer data.
• Conduct contract signing with customers in accordance with company procedures.
• Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
• Provide an excellent customer experience through professional interaction and responsive service.
• Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.

Requirements:

• Minimum SMK/SMA/Diploma degree in any major.
• Preferably has experience in customer service, field survey, or credit administration.
• Strong communication and interpersonal skills.
• Detail-oriented, honest, and responsible.
• Willing to work in the field and travel to customer locations.
• Able to work both independently and as part of a team.
• Possess a valid driving license (SIM C/A) is an advantage.
• STNK & Motorcycle valid number plate.
• Have an active smartphone and cellphone number.
• Placement : Pekanbaru