Customer Experience & Contact Center Specialist

Arya Noble; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Arya Noble in Jakarta is seeking a Customer Service Associate to gather and verify information used in online services, ensuring customers receive accurate guidance.

You will analyze customer needs, maintain CRM data, coordinate with internal teams, and ensure facilities and equipment for online services are ready for operation. Fresh graduates welcome; 1–2 years in a contact center is a plus.

Qualifications

• D3 or S1 degree, preferably in Public Relations, Communication, or Marketing.
• 1–2 years of experience in a contact center; fresh graduates are welcome.

Responsibilities

• Understand all the information needed in online services to customers so they can provide the correct information.
• Analyze and solve customer needs in online services with the correct information effectively and efficiently.
• Understand and analyze the way of delivering product information to customers to meet customer needs.
• Maintain good relations with internal and external parties to encourage the achievement of business goals and fulfilling operational targets.
• Check that facilities and equipment for online services are ready for use so that operations can run well.
• Input and maintain contact center database (including complaints, inquiries, and others) as input for further analysis in CRM.

Skills

Communication skills

Education

D3 or S1 in PR/Communication/Marketing

Job description

Arya Noble in Jakarta is seeking a Customer Service Associate to gather and verify information used in online services, ensuring customers receive accurate guidance.

You will analyze customer needs, maintain CRM data, coordinate with internal teams, and ensure facilities and equipment for online services are ready for operation. Fresh graduates welcome; 1–2 years in a contact center is a plus.