Customer Experience

PT Penguin Indonesia; Jakarta Utara; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Penguin Indonesia is seeking a Customer Service professional to manage confirmed orders and respond to inquiries across chat, e-commerce, email and phone from its Pantai Indah Kapuk, North Jakarta location. You will guide product choices and proactively turn inquiries into purchases while maintaining high service standards.

The role requires a Bachelor’s degree and at least 2 years in customer service, with strong communication and teamwork skills.

Qualifications

• Bachelor’s degree in any field required.
• Minimum 2 years of experience in Customer Service.
• Experience handling inquiries through multiple channels.
• Excellent communication, interpersonal and problem solving skills.

Responsibilities

• Input all confirmed orders to the system.
• Respond to customer inquiries through omnichannel platforms in a professional and timely manner.
• Provide product guidance to support purchase decisions.
• Proactively engage to turn inquiries into purchase opportunities and recommend relevant products.
• Provide accurate information about products, services, orders and promotions.
• Handle complaints with timely, effective solutions.
• Collaborate with internal teams to resolve issues and ensure a smooth experience.
• Build and maintain relationships to enhance satisfaction and loyalty.

Skills

Communication skills

Problem solving

Cross-functional teamwork

Customer-oriented

Education

Bachelor’s degree in any field

Job description

Input all confirmed orders to the system

Respond to customer inquiries through omnichannel platforms (chat, e-commerce platforms, email, or phone) in a professional and timely manner

Provide product guidance by understanding customer needs and explaining suitable product options to support their purchase decisions.

Proactively engage with customers to turn inquiries into purchase opportunities while recommending relevant products to enhance their shopping experience.

Provide accurate and detailed information about products, services, orders, and ongoing promotions

Handle customer complaints and provide timely, effective, and appropriate solutions

Collaborate with internal teams to resolve customer issues and ensure a smooth customer experience

Build and maintain strong relationships with customers to enhance satisfaction, loyalty, and repeat purchases

Requirements:

Bachelor’s degree in any field

Minimum 2 years of experience in Customer Service or a related position

Experienced in handling customer inquiries through multiple channels (chat, e-commerce platforms, email, or phone)

Excellent communication skills, interpersonal, and problem solving skills

Ability to work collaboratively with cross-functional teams

Customer-oriented with a positive and professional attitude

Willing to work 6 days per week

Willing to be placed in Pantai Indah Kapuk - North Jakarta