Customer Care Specialist: Email & Walk-In Support

PT. Sahabat Mikro Fintek; Jakarta Utara; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

PT Sahabat Mikro Fintek is seeking a Customer Service Staff to support customers mainly via email and walk-in channels, with flexibility to rotate across channels as needed.

You will work under the Customer Service Leader to resolve inquiries, handle escalations, and maintain accurate records. Strong communication, problem-solving, and attention to detail are essential for delivering high-quality service in our fintech environment.

Qualifications

• Bachelor’s degree from any major.
• Proven experience as a Customer Service preferably handle social media and walk-in in the e-commerce, fintech, or banking industry.
• Strong skills in managing chat flow, handling escalations, recognizing chat patterns, and performing data verification.
• Familiarity with CRM systems and customer support tools.
• Excellent communication skills – both verbal and written.
• Strong problem-solving skills and ability to think quickly under pressure.
• Able to remain calm and professional in handling difficult or upset customers.
• High attention to detail and strong multitasking ability.
• Good time management and task prioritization skills.

Responsibilities

• Provide front-line support to customers through email and walk-in, addressing inquiries and complaints.
• Open to rotating roles across other channels as needed.
• Respond to customer inquiries in a timely and professional manner.
• Identify and assess customer needs to ensure high levels of satisfaction.
• Resolve customer complaints and provide appropriate solutions within company policies and procedures.
• Follow up with customers to ensure their issues have been fully resolved.
• Provide accurate information about the company’s products and services.
• Collaborate with other teams to ensure timely and effective resolution of customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.

Skills

Customer service

Communication skills

Problem-solving

Calm under pressure

Multitasking

Time management

Attention to detail

Data verification

Escalation handling

Education

Bachelor’s degree (any major)

Tools

CRM systems

Job description

PT Sahabat Mikro Fintek is seeking a Customer Service Staff to support customers mainly via email and walk-in channels, with flexibility to rotate across channels as needed.

You will work under the Customer Service Leader to resolve inquiries, handle escalations, and maintain accurate records. Strong communication, problem-solving, and attention to detail are essential for delivering high-quality service in our fintech environment.