Senior Customer Service & Solutions Advisor

PT Finture Tech Indonesia; Jakarta Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Finture Tech Indonesia is seeking an experienced Customer Service professional to manage high volumes of calls, assess customer needs, and build trust with accounts. You will provide accurate information, meet targets, handle complaints, and maintain records with strong attention to detail.

The role requires 2 years of customer service experience and a senior CS background, excellent communication, and the ability to work independently or in a team, with shift flexibility.

Qualifications

• 2 years of customer service experience.
• Senior customer-service role experience.
• Strong attention to detail and process improvement.
• Excellent verbal and written communication skills.
• Strong understanding of customer service best practices and standards.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks.
• Ability to work in shifts.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Years of customer service

Senior CS experience

Attention to detail

Communication skills

CS best practices

Analytical problem-solving

Independent and team work

Organizational and prioritization

Shift flexibility

Job description

PT Finture Tech Indonesia is seeking an experienced Customer Service professional to manage high volumes of calls, assess customer needs, and build trust with accounts. You will provide accurate information, meet targets, handle complaints, and maintain records with strong attention to detail.

The role requires 2 years of customer service experience and a senior CS background, excellent communication, and the ability to work independently or in a team, with shift flexibility.