Customer Care (Makassar)

PT Electronic City Indonesia, Tbk; Makassar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Electronic City Indonesia, Tbk. is seeking a call center professional to handle customer inquiries, resolve issues, and upsell suitable products. The role emphasizes active listening, clear communication, and adherence to policies.

Candidates should have a bachelor’s degree, strong customer service skills, and CRM proficiency. Flexibility for shift work and multilingual abilities may be beneficial in this role.

Qualifications

• Minimum of a bachelor’s degree required.
• Strong customer service and communication skills.
• Familiarity with CRM systems and typing proficiency.

Responsibilities

• Answering or making calls to understand and address customer needs and issues.
• Practice active listening, confirm information, and diffuse tense situations.
• Make sales or recommendations to meet client needs.
• Participate in training to expand product and position knowledge.
• Adhere to company policies and procedures.

Skills

Customer service

Active listening

Verbal & written comms

CRM software

Typing speed

Conflict de-escalation

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Call Center Requirements:

Minimum of Bachelor's degree

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Fluency in multiple languages may be desired

Willing to work SHIFTING

PT Electronic City Indonesia, Tbk. (Stock code: ECII), is a pioneer of modern electronic retail in Indonesia that was founded in 2001. Currently ECII already operates 60 stores spread across various regions in Indonesia and has covered 5 main Islands (Java, Bali, Sumatera, Kalimantan and Sulawesi). Electronic City provides a variety of products are available in four main categories include Audio-Videos, Home appliance, Mobile devices & gadgets, as well as IT and office equipment. Electronic City also pioneered to provide value added services to consumers.