Indonesian-English Bilingual Customer Support Specialist

HCLTech; Jakarta Pusat; On-site; IDR 67,663,000 - 101,494,000; Full time

Job summary

HCLTech in Indonesia seeks a customer service professional to respond to inquiries, investigate issues and log calls. This role requires clear communication, multitasking and a commitment to high ethical standards in a diverse workplace.

The position is relocation to the Philippines, with emphasis on delivering options and resolving customer concerns. Fluency in English and strong interpersonal skills are essential, as is the ability to work in a fast-paced environment and build lasting

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced, diverse environment.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.
• Ability to view issues from multiple perspectives.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Microsoft Office

Communication skills

Multitasking

Analytical thinking

Customer service mindset

Interpersonal skills

English fluency

Job description

HCLTech in Indonesia seeks a customer service professional to respond to inquiries, investigate issues and log calls. This role requires clear communication, multitasking and a commitment to high ethical standards in a diverse workplace.

The position is relocation to the Philippines, with emphasis on delivering options and resolving customer concerns. Fluency in English and strong interpersonal skills are essential, as is the ability to work in a fast-paced environment and build lasting