CSR Manager

PT Bizlink Technology Indonesia; Batam; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

PT Bizlink Technology Indonesia seeks an senior sales leader to drive EMS manufacturing sales. The role requires a decade in sales management, with at least five years in leadership, plus fluency in English and Mandarin.

You will manage CRM-driven performance, collaborate across product and support teams, and foster deep customer relationships. The successful candidate will develop strategies, monitor metrics, and present forecasts to senior management, while adapting to market trends and

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• 10+ years in sales management in the EMS manufacturing industry; 5+ years in leadership with proven sales success.
• Excellent communication and interpersonal skills; ability to build rapport with customers and team.
• Fluency in English and Mandarin.
• Proficient with CRM software and sales tools to track performance and manage relationships.
• Results-oriented with track record of meeting/exceeding targets and KPIs.
• Strategic thinker capable of driving growth and profitability.
• Ability to work under pressure and handle stressful situations.
• Positive mindset and can-do attitude.

Responsibilities

• Develop and implement sales strategies, goals, and action plans to achieve targets.
• Monitor and analyze sales performance metrics and adjust actions to improve outcomes.
• Collaborate with cross-functional teams to align sales initiatives with business objectives.
• Build and maintain strong relationships with key customers and accounts.
• Stay updated on industry trends and competitor activities to inform strategy.
• Prepare and present regular reports on sales performance and forecasts to senior management.
• Perform other duties as assigned by supervisor or General Manager.

Skills

Communication

Interpersonal skills

Strategic thinking

Leadership

Results-driven

Education

Bachelor's degree in marketing or business

Advanced degree / certifications a plus

Tools

CRM software

Sales tools

Job description

Job Responsibilities

• Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
• Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuations in firm orders and forecasts against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
• Collaborate with cross-functional teams, including product development and customer support, to align sales initiatives with overall business objectives.
• Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
• Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
• Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
• Perform all other related duties as assigned by your direct supervisor or General Manager.

Job Requirements

• \"Bachelor's degree in marketing, business administration, or a business-related field. Advanced degrees or relevant certifications are a plus.
• At least 10 years of experience in sales management in the EMS manufacturing industry, with at least 5 years in leadership roles with a track record of success in sales achievement.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members.
• Able to speak English and Mandarin.
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability.
• Able to work well under pressure and handle emergency and stressful situations.
• Positive mindset and can-do attitude.">