CSR Manager

BizLink Group; Batam; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

BizLink Group in Batam is seeking a seasoned CSR Manager to drive sales strategies, manage key EMS client accounts, and optimize sales performance. You will work with cross-functional teams to align initiatives with business objectives and serve as the escalation point for complex inquiries.

The role requires 10+ years in EMS sales management, with 5+ years in leadership, and proficiency in English and Mandarin. CRM proficiency and strong cost-management focus are essential.

Qualifications

• Bachelor's degree in marketing, business administration, or a business-related field.

Responsibilities

• Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.
• Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuations in firm orders and forecasts against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.
• Collaborate with cross-functional teams, including product development and customer support, to align sales initiatives with overall business objectives.
• Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.
• Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.
• Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.
• Perform all other related duties as assigned by your direct supervisor or General Manager.

Skills

communication skills

interpersonal skills

leadership

strategic thinking

results-oriented

under pressure

Education

Bachelor's degree in marketing / business administration

Tools

CRM software

Job description

Overview Of The Position

The CSR Manager drives sales strategies and manages key client accounts within the Electronic Manufacturing Services (EMS) sector. This role focuses on optimizing sales performance metrics, managing manufacturing costs, addressing order fluctuations, and ensuring high customer satisfaction. The manager collaborates with cross-functional teams to align initiatives with business objectives and acts as the primary escalation point for complex customer inquiries.

Key Responsibilities

• Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management.


• Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value, fluctuations in firm orders and forecasts against service agreement, AR and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.


• Collaborate with cross-functional teams, including product development and customer support, to align sales initiatives with overall business objectives.


• Develop and maintain strong relationships with key customers and accounts, serving as a point of escalation for complex inquiries or issues.


• Stay updated on industry trends, competitor activities, and market developments to inform strategic decision-making and stay ahead of the competition.


• Prepare and present regular reports and updates on sales performance, trends, and forecasts to senior management.


• Perform all other related duties as assigned by your direct supervisor or General Manager.

Job Requirements

• Bachelor's degree in marketing, business administration, or a business-related field. Advanced degrees or relevant certifications are a plus.


• At least 10 years of experience in sales management in the EMS manufacturing industry, with at least 5 years in leadership roles with a track record of success in sales achievement.


• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members.


• Able to speak English and Mandarin.


• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.


• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.


• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability.


• Able to work well under pressure and handle emergency and stressful situations.


• Positive mindset and can-do attitude.