CS SEAFREIGHT STAFF EXPORT IMPORT LCL

PT. AIRROWES GLOBAL LOGISTIK; Jakarta Utara; On-site; IDR 1,200,000,000 - 1,800,000,000; Full time

Job summary

PT. AIRROWES GLOBAL LOGISTIK is seeking an Import/Export Documentation Staff to oversee sea freight shipments (FCL and LCL) from instruction intake to delivery, ensuring timely, accurate processing and customer satisfaction.

Requirements include minimum 1 year in sea freight, familiarity with export/import documentation (bills of lading, PEB, declarations), Diploma or Bachelor’s degree, English and Indonesian proficiency, and basic computer skills; customs certification is a plus.

Qualifications

• Minimum 1 year of experience in sea freight shipping (export or import).
• Diploma (D3) or Bachelor's degree in logistics, transportation or international trade.
• Familiar with FCL and LCL shipments and related documentation.
• Understanding of customs regulations and required documentation.

Responsibilities

• Handle the entire export or import shipping process, from receiving instructions to completion, including pre-alerts to agents.
• Ensure efficient transportation solutions by booking cargo space with shipping lines.
• Prepare and process necessary shipping documents (including bills of lading) for smooth shipment.
• Collaborate with customs brokers by providing required information and documentation to ensure a seamless customs clearance process.
• Coordinate cargo pickup and arrange transportation to POL/POD.
• Monitor shipments in real-time and provide regular status updates to clients.
• Generate up-to-date reports to review shipment progress and support decision-making.
• Build strong communication with external and internal partners and customers to ensure smooth operations and prompt issue resolution.
• Maintain good customer relationships by engaging in problem-solving and delivering excellent service.

Skills

Sea freight shipping

Documentation handling

English proficiency

Indonesian proficiency

Education

Diploma or Bachelor's degree in logistics

Tools

MS Office

Job description

CS SEAFREIGHT EXPORT IMPORT

As part of the AIRROWES GLOBAL LOGISTIK team, you will be responsible for managing and ensuring the smooth operational flow of sea freight shipments, specifically for both export and import with Full Container Load (FCL) and Less than Container Load (LCL) methods. You will be at the forefront of providing the best service to our customers and partners, ensuring that every shipping process runs efficiently and effectively.

Key Responsibilities

Handle the entire export or import shipping process, from receiving instructions to completion, including pre-alerts to agents.

Ensure efficient transportation solutions by booking cargo space with shipping lines.

Prepare and process necessary shipping documents (including bills of lading) for smooth shipment.

Collaborate with customs brokers by providing required information and documentation (e.g., PEB for export, import declarations) to ensure a seamless customs clearance process.

Coordinate cargo pickup and arrange transportation to the Port of Loading (POL) / Port of Discharge (POD).

Ensure accurate and timely payments by verifying vendor invoices and submitting cost information to the billing team.

Monitor shipments in real-time using tracking systems, address potential issues, and provide regular status updates to clients.

Generate up-to-date reports to review shipment progress, enabling informed decision-making.

Build efficient communication with external and internal partners, as well as customers, to guarantee smooth transportation arrangements and prompt issue resolution.

Maintain good customer relationships by engaging in problem-solving, demonstrating dedication to exceptional service, and ensuring client satisfaction.

Job Specifications

Experience:

Minimum 1 year of experience in sea freight shipping (export or import). Fresh graduates are also welcome to apply.

Experience in handling various types of export and import commodities.

Familiar with FCL and LCL shipments.

Education:

Minimum Diploma (D3) or Bachelor's degree, preferably in logistics, transportation, or international trade. High school/vocational school graduates are also welcome to apply.

Skills:

Understanding of sea freight shipping processes and procedures (export and import), especially FCL and LCL.

Understanding of customs regulations and required documentation for export and import.

Ability to communicate effectively in English and Indonesian.

Proficiency in operating computers and office applications.

Certifications:

Having customs certification is a plus.

Soft Skills:

Accuracy, good communication skills, organizational skills, teamwork, problem-solving skills, proactivity, high adaptability, and analytical skills.

Unlock job insights

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Your application will include the following questions:

• How many years' experience do you have as an Import Documentation Staff?
• How many years' experience do you have as an Export Staff?
• Do you have customer service experience?
• What's your expected monthly basic salary?
• How many years' experience do you have in the logistics, freight & delivery services industry?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?