Crypto Customer Support Specialist - Surabaya

PT Tiga Inti Utama; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Triv is seeking a Customer Service Representative in Surabaya to provide excellent support, maintain records, and ensure policy compliance. The role requires 2+ years in CS, strong communication, and a customer-oriented mindset.

WFO in Tambak Bening with shift Mon-Fri 16:00–00:00, Sat 09:00–15:00; Fri-Sun WFH as noted. Join a leading crypto exchange with competitive compensation and attractive benefits for a hardworking team.

Qualifications

• Bachelor’s Degree/Diploma or equivalent
• Minimum 2 years of experience in Customer Service or a similar role
• Strong communication and problem-solving skills
• Customer-oriented, patient, and detail-oriented
• Able to multitask and handle complaints professionally
• Knowledge of the crypto industry is an advantage

Responsibilities

• Responding to customer inquiries via phone, live chat, or social media
• Identifying customer needs and recommend suitable services
• Staying updated on products, features, and system updates
• Coordinating with the team to resolve complex issues

Skills

Typing skills

Communication

Problem solving

Customer oriented

Multitasking

Crypto knowledge

Education

Bachelor’s Degree/Diploma or equivalent

Job description

Triv is seeking a Customer Service Representative in Surabaya to provide excellent support, maintain records, and ensure policy compliance. The role requires 2+ years in CS, strong communication, and a customer-oriented mindset.

WFO in Tambak Bening with shift Mon-Fri 16:00–00:00, Sat 09:00–15:00; Fri-Sun WFH as noted. Join a leading crypto exchange with competitive compensation and attractive benefits for a hardworking team.