Banking Customer Expert

TP; Kota Yogyakarta; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

TP is seeking a customer service associate to handle inquiries via phone and email, providing accurate product information and solutions. You will document interactions, update profiles, and escalate priority issues as needed in a fast-paced, service-oriented environment.

Placement may be in Yogyakarta or Semarang, with willingness to work shifts including weekends and public holidays. This role requires strong communication and problem-solving skills to ensure high-quality customer support.

Responsibilities

• Handle customer inquiries through phone calls and emails
• Provide accurate information about products and services
• Identify and escalate priority issues when necessary
• Document customer interactions in accordance with SOP
• Update customer profiles in the system
• Identify customer issues quickly and provide appropriate solutions

Job description

• Willing to work in shifting schedules, including weekends and public holidays
• Willing to be placed in Yogyakarta or Semarang

Job Responsibilities:

• Handle customer inquiries through phone calls and emails
• Provide accurate information about products and services
• Identify and escalate priority issues when necessary
• Document customer interactions in accordance with SOP
• Update customer profiles in the system
• Identify customer issues quickly and provide appropriate solutions