Senior Cruise Operations & Guest Experience Manager

Ayana Hospitality; Komodo; Presencial; IDR 360.000.000 - 600.000.000; Jornada completa

Descripción de la vacante

Ayana Hospitality's AYANA Komodo seeks a Cruise Operation Manager to oversee all cruise operations, coordinating with captain, hospitality teams, and resort staff to deliver seamless itineraries and exceptional guest experiences.

The role requires strong leadership, 3+ years in cruise operations or hospitality management, a relevant degree, and hands-on skills in logistics, documentation, maintenance planning, and cross-functional collaboration.

Formación

• 3+ years of cruise operations or related managerial experience.
• Bachelor's degree in Hospitality Management, Marine Tourism, or related fields.
• Strong leadership and cross-functional collaboration.
• Hands-on in guest handling and onboard services.
• Knowledge of cruise logistics, documentation, maintenance scheduling, and inventory systems.

Responsabilidades

• Oversee the full cruise operations, including trip scheduling and guest satisfaction.
• Lead and train cruise crew in safety, service, and cleanliness standards.
• Manage cruise maintenance, docking plans, procurement, and inventory control.
• Review trips, verify documentation, and analyze guest feedback.
• Develop activities aligned with guest preferences and brand identity with cross-team collaboration.

Conocimientos

Leadership

Team management

Operational coordination

Guest handling

Cruise logistics

Documentation

Inventory systems

Cross-functional collaboration

Educación

Bachelor's degree in Hospitality Management

Bachelor's degree in Marine Tourism

Descripción del empleo

Ayana Hospitality's AYANA Komodo seeks a Cruise Operation Manager to oversee all cruise operations, coordinating with captain, hospitality teams, and resort staff to deliver seamless itineraries and exceptional guest experiences.

The role requires strong leadership, 3+ years in cruise operations or hospitality management, a relevant degree, and hands-on skills in logistics, documentation, maintenance planning, and cross-functional collaboration.