CRM Specialist

Remarc Property Group; Kuta Utara; On-site; IDR 111,600 - 167,400; Full time

Job summary

Remarc Property Group in Kuta Utara, Bali is seeking a detail-oriented CRM Specialist responsible for managing CRM systems, maintaining customer data integrity, and supporting sales and marketing teams. The ideal candidate will have at least 2 years of experience with CRM platforms, strong analytical skills, and fluency in English. Responsibilities include overseeing CRM data quality, generating reports, and training team members on best practices. This role requires collaboration across departments in a dynamic environment.

Qualifications

• Minimum 2 years of experience working with CRM systems.
• Strong understanding of CRM data management and campaign tracking.
• Proficient in analyzing customer data for actionable insights.
• Ability to train and support end-users on CRM functionalities.
• Fluent in English (spoken and written).
• Basic to intermediate computer skills including Excel.
• Willingness to adapt to evolving technologies.

Responsibilities

• Oversee CRM data quality by updating and cleaning the database.
• Generate reports and dashboards for insights on decision-making.
• Assist and train team members on CRM best practices.
• Work closely with sales, marketing, and IT teams to streamline workflows.

Skills

Experience with CRM systems

Analytical skills

English proficiency

Organizational skills

Collaboration skills

Tools

Salesforce

HubSpot

Microsoft Dynamics

Excel

Job description

Remarc Property Group is looking for a detail-oriented and proactive CRM Specialist to manage and optimize our customer relationship management systems. You will be responsible for maintaining customer data integrity, supporting sales and marketing teams through CRM insights, and ensuring smooth CRM operations. If you have experience with CRM platforms, analytical skills, English proficiency, and the ability to collaborate across departments, we want you on our team.

Requirements

• Minimum 2 years of experience working with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics)
• Strong understanding of CRM data management, customer segmentation, and campaign tracking
• Proficient in analyzing customer data and generating actionable insights
• Ability to train and support end-users on CRM functionalitiesDetail-oriented with strong organizational and multitasking skills
• Able to work independently and as part of a cross-functional team
• Fluent in English (spoken and written) – required
• Basic to intermediate computer skills including Excel, database querying, and CRM tools
• Willingness to adapt to evolving technologies and processes

Responsibilities

CRM System Management

Oversee CRM data quality by regularly updating and cleaning the database, ensuring accurate customer records and segmentation.

Data Analysis & Reporting

Generate reports and dashboards to provide insights to sales, marketing, and management for decision-making and campaign optimization.

User Support & Training

Assist and train team members on CRM best practices, troubleshoot issues, and ensure effective usage of CRM functionalities.

Collaboration & Process Improvement

Work closely with sales, marketing, and IT teams to streamline CRM workflows and incorporate feedback to enhance system efficiency.

Note

This role demands a highly organized, analytical, and communicative individual who takes ownership of CRM performance and supports business goals through effective customer relationship management. You should be comfortable handling technical tools and working collaboratively in a dynamic environment.