Business Process & Automation, Officer

Privy; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Privy is seeking an experienced CRM Administrator to own and optimize HubSpot configurations, data structure, and workflows from Jakarta. You will build automation across the revenue process, monitor data quality, and ensure security/compliance while maintaining SOPs and SLAs.

You will create dashboards for pipeline and forecasting and manage vendor due diligence. Collaborating with Legal, IT Security, and Engineering, you will drive system integrations and governance, enabling efficient revenue

Qualifications

• Bachelor's degree in Information Systems, Industrial Engineering, or related field.
• 3+ years of experience in CRM administration/configuration, preferably HubSpot.
• Strong experience in workflow automation, business process improvement, and system integration.
• Proficient in data analysis and reporting using Excel/Google Sheets and CRM reporting tools.
• Familiar with ERP systems, preferably NetSuite.
• Knowledge of data governance and security/compliance frameworks (ISO 27001/SOC 2) is a plus.
• Familiar with automation tools such as Zapier, Power Automate, or n8n is a plus.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Professional English proficiency, written and spoken.

Responsibilities

• Own and maintain CRM configuration, data structure, permissions, and workflows.
• Build and optimize workflow automation across the revenue process to reduce manual work.
• Monitor CRM data quality, workflows, integrations, and user access.
• Improve revenue processes and maintain clear SOPs, process documentation, SLAs, and RACI.
• Build dashboards and reports for pipeline, forecasting, order flow, and SLA performance.
• Manage client security questionnaires, vendor assessments, and due diligence requests.
• Collaborate with Legal, IT Sec, and Engineering on security and compliance.

Skills

Analytical thinking

Stakeholder management

Communication skills

English proficiency

Education

Bachelor's degree in Information Systems, Industrial Engineering, or related field

Tools

HubSpot

Excel/Google Sheets

ERP systems (NetSuite)

Zapier/Power Automate/n8n

ISO27001 / SOC 2 knowledge

Job description

• Own and maintain CRM configuration, data structure, permissions, and workflows.
• Build and optimize workflow automation across the revenue process to reduce manual work.
• Monitor CRM data quality, workflows, integrations, and user access.
• Improve revenue processes and maintain clear SOPs, process documentation, SLAs, and RACI.
• Build dashboards and reports for pipeline, forecasting, order flow, and SLA performance.
• Manage client security questionnaires, vendor assessments, and due diligence requests.
• Collaborate with Legal, IT Sec, and Engineering on security and compliance.

Requirements

• Bachelor's degree in Information Systems, Industrial Engineering, or related field.
• 3+ years of experience in CRM administration/configuration, preferably HubSpot.
• Strong experience in workflow automation, business process improvement, and system integration.
• Proficient in data analysis and reporting using Excel/Google Sheets and CRM reporting tools.
• Familiar with ERP systems, preferably NetSuite.
• Knowledge of data governance and security/compliance frameworks (ISO 27001/SOC 2) is a plus.
• Familiar with automation tools such as Zapier, Power Automate, or n8n is a plus.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Professional English proficiency, written and spoken.