Courier Vendor Performance Analyst

PT Global Digital Niaga; Kemayoran; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Job summary

Blibli, a part of PT Global Digital Niaga, is seeking a 3PL Vendor Relationship Junior Officer to manage courier performance and drive data-based decisions across Indonesia. You will work with courier partners, warehouse teams, and cross-functional stakeholders to ensure daily operations run effectively while identifying opportunities for improvement.

The role emphasizes vendor performance management, logistics data analysis, and operational execution to enhance delivery speed, reduce

Qualifications

• Bachelor's degree in a relevant field.
• 2–4 years of working experience in courier, logistics, or vendor management preferred.
• Strong understanding of logistics operations and courier performance metrics.
• Proven ability to manage vendor communication and performance review processes.
• Strong analytical capability with proficiency in Excel and data reporting.
• Good communication and negotiation skills with partners and internal stakeholders.

Responsibilities

• Analyze large volumes of logistics and delivery data to evaluate courier performance and identify improvement opportunities.
• Lead regular performance review meetings with logistics providers, sellers, and internal teams to improve SLA achievement and customer delivery experience.
• Coordinate transportation requirements and logistics provider scheduling to optimize warehouse and line haul operations.
• Develop dashboards and operational reports to monitor order performance and drive data-based decisions.
• Escalate operational risks, negotiate solutions with courier partners, and collaborate cross-functionally with Warehouse, Commercial, CS, and Product teams.
• Monitor vendor capacity (volume & coverage area) and recommend strategies to optimize allocation.
• Investigate root causes of delivery issues affecting large customer volumes and drive corrective actions.
• Contribute to new business strategies, process improvements, and system enhancements (including Kaizen initiatives).
• Ensure adherence to SOP, SLA, and KPI standards, escalating deviations to management when necessary.

Skills

Vendor management

Data analysis

Excel

Dashboards

Negotiation

Communication

Education

Bachelor's degree in Supply Chain, Engineering, Business, or related field

Job description

Blibli, a part of PT Global Digital Niaga, is seeking a 3PL Vendor Relationship Junior Officer to manage courier performance and drive data-based decisions across Indonesia. You will work with courier partners, warehouse teams, and cross-functional stakeholders to ensure daily operations run effectively while identifying opportunities for improvement.

The role emphasizes vendor performance management, logistics data analysis, and operational execution to enhance delivery speed, reduce