Country Hub Manager

ASUS; Indonesia; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

ASUS Indonesia is seeking a Country Hub Manager to lead our country hub operations, ensuring efficient spare-parts logistics and accurate inventory management to support after-sales service across Indonesia.

You will oversee inbound receiving, storage, picking, packing, outbound delivery, reverse logistics, 3PL relationships, and performance reporting, driving cost efficiency and compliance with SOPs and safety standards.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related field.
• Minimum 5 years of experience in spare-parts logistics, warehouse & inventory management, after-sales logistics, or 3PL operations.
• At least 2 years in a managerial role.
• Strong knowledge of warehouse, inventory, and reverse logistics operations.
• Experience in cost control and operational improvement with proficiency in Microsoft Excel and ERP/WMS.

Responsibilities

• Lead end-to-end Country Hub operations including inbound receiving, storage, inventory control, picking, packing, outbound delivery, stock transfers, and reverse logistics.
• Ensure spare-parts availability and timely distribution to service centers, authorized service partners, and designated locations to support after-sales service.
• Oversee inventory accuracy, cycle counting, physical inventory, stock reconciliation, aging, discrepancies, and corrective actions.
• Manage reverse logistics, including defective-parts returns, RMAs, RTVs, RTRs, repairable-parts movement, claims, and stock disposition.
• Manage 3PL providers, warehouse vendors, couriers, freight forwarders, and transport partners to ensure service levels and cost efficiency.
• Monitor performance KPIs, conduct root-cause analysis, generate reports, and drive continuous improvement initiatives.
• Lead and develop the Country Hub team, ensuring compliance with SOPs, internal controls, audit requirements, warehouse security, EHS, 5S, and regulations.

Job description

Ready for a career that's all about growth? We’re looking for a Country Hub Manager to lead our Country Hub operations and ensure efficient spare-parts logistics and inventory management to support ASUS after-sales service across Indonesia.

Job Description:

• Lead end-to-end Country Hub operations, covering inbound receiving, storage, inventory control, picking, packing, outbound delivery, stock transfers, and forward and reverse logistics.
• Ensure spare-parts availability and timely distribution to service centers, authorized service partners, and other designated locations to support after-sales service operations.
• Oversee inventory management and accuracy, including transaction control, cycle counting, physical inventory, stock reconciliation, stock aging, discrepancy investigation, and corrective actions.
• Manage reverse logistics and service-parts processes, including defective-parts returns, RMA/RTV/RTR, repairable-parts movement, claims, and stock disposition.
• Manage 3PL providers, warehouse vendors, couriers, freight forwarders, and transportation partners, ensuring service levels, delivery performance, operational accuracy, cost efficiency, and timely corrective actions.
• Monitor and improve operational performance, including inventory, parts availability, logistics, vendor, and cost KPIs. Prepare regular reports, conduct root-cause analysis, and drive continuous improvement initiatives.
• Lead and develop the Country Hub team while ensuring compliance with company SOPs, internal controls, audit requirements, warehouse security, EHS, 5S, and applicable customs and logistics regulations.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• Minimum 5 years of experience in spare-parts logistics, warehouse & inventory management, after-sales logistics, or 3PL operations, with at least 2 years in a managerial role.
• Strong understanding of warehouse, inventory, and reverse logistics operations.
• Strong knowledge of service-parts planning, 3PL operations, and vendor management.
• Strong KPI management, data analysis, reporting, and root-cause analysis skills.
• Experience in cost control and operational improvement, with proficiency in Microsoft Excel and ERP/Warehouse Management Systems.
• Strong leadership, problem-solving, negotiation, ownership, and cross-functional coordination skills.