Content Reviewer - Javanese Speaker

TELUS Digital; Denpasar; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

TELUS Digital in Bali, Indonesia is seeking a Content Moderator to review user-generated content across text, images, and video to ensure compliance with community guidelines.

You will remove violations, handle reports, and collaborate with teams to update safety standards. This role suits graduates with strong English, resilience to sensitive content, and a willingness to start immediately.

Qualifications

• Associate Degree Certificate or Higher in any field.
• Enjoys spending time watching social media feed (advantage).
• Capable of withstanding potentially sensitive contents.
• Strong verbal and written communication in English (minimum B2); Javanese helpful.
• New graduates are welcome to apply.
• Ability to start immediately is an advantage.

Responsibilities

• Review all user-generated content on the platform (text, images, video, comments).
• Assess adherence to community guidelines and remove violations.
• Manage content safety for short-video products to ensure compliance.
• Understand policies and ensure swift removal of inappropriate content.
• Address content reports and apply company policy accordingly.
• Coordinate with supervisors to handle violations and update operations standards.
• Audit contents received for sharing on social media uploads.
• Review online videos, complaints, and copyright matters; adjust decisions as needed.
• Review and update content on popular social media platforms.

Skills

English communication

Javanese (plus)

New graduates welcome

Immediate start available

Enjoys watching social media feed

Able to handle sensitive content

Education

Associate degree or higher

Job description

Responsibilities:

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make a sound judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures, and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with content violating community guidelines and update operations standards
• Perform an audit of the contents received for sharing on social media uploads
• Review online videos/content/complaints/legal notices received from end customers on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms

Key Skills and Experience:

• Associate Degree Certificate or Higher in any field
• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• Strong verbal and written communication skills in English (minimum B2 proficiency), with the ability to speak, write, and understand Javanese considered a plus.
• New graduates are welcome to apply
• The ability to start immediately is an advantage

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.