Social Media Content Moderator (Malay Speaker)

TELUS Digital

Provinsi Bali

On-site

IDR 55,800,000 - 78,120,000

Full time

14 days+

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Benefits offered by this job

Attractive basic salary

BPJS Kesehatan and BPJS Ketenagakerjaan

Private Health Insurance

Monthly internal events

Paid leave

Career path

Free drinks (coffee, mineral water, etc.)

Training and career development opportunities

Sport activities and game room

Job summary

TELUS Digital is looking for a Content Moderator in Bali to ensure a safe digital environment by reviewing user-generated content and enforcing community guidelines. The role requires proficiency in English and Malay, with new graduates encouraged to apply. The position offers an attractive salary, health insurance, and career development opportunities.

Content Moderators will work full time in Denpasar, with responsibilities including content review and compliance assessment. A positive and professional work environment is provided, including training and various perks.

Qualifications

Minimum D3 in any major (all majors are welcome).
Excellent communication skills in English and Malay Language (B2 proficiency required).
New graduates are welcome.
No experience required, but helpful if present.

Responsibilities

Review user-generated content for adherence to guidelines.
Assess and remove inappropriate content.
Manage content safety for video products.
Coordinate with supervisors on content violations.
Perform audits of content for social media sharing.

Skills

Excellent communication skills in English

Excellent communication skills in Malay Language

Ability to work immediately

BPO experience

Willingness to work weekends and public holidays

Willing to undergo training

Education

Minimum D3 in any major

Job description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Key skills and experience

Minimum D3 in any major (all majors are welcome)
Excellent communication skills in English and Malay Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
New graduates are welcome.
No experience required. But it will be a plus point if you have it.
Being able to start working immediately is a strong plus.
BPO experience is a plus.
Must be willing to work in a shifting schedule
Willing to undergo training.
Willing to work weekends and public holidays
Willing to be placed in Denpasar, Bali (full WFO)

Responsibility

Review all user-generated content on your platform, including text chats, images, videos, and comments.
Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
Manages content safety for short-video products to ensure compliance with legal standards.
Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
Manages and addresses inappropriate content reports, applies company policy.
Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
Perform audit of contents received for sharing on social media uploads
Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
Review and update content on popular social media platforms
As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Benefit