Search Operations Quality Analyst - Evaluation & Investigation

TikTok; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

TikTok Indonesia in Jakarta Pusat is seeking a diligent Content Reviewer to ensure high-quality labeled data and uphold brand safety standards. You will work closely with cross-functional teams to maintain accuracy and consistency across search-related content.

Responsibilities include localizing labeling guidelines, running calibration sessions, and providing actionable feedback to R&D and Product Management while supporting other ByteDance products within the TikTok family.

Qualifications

• 1 year of experience as a Content Specialist or Content Reviewer.
• Bachelor’s degree or above.
• Good knowledge of search engines and familiarity with social media platforms.

Responsibilities

• Quality inspection of labeled data on time and ensure the quality.
• Localize the labeling guidelines, support guideline training, and align updates.
• Conduct calibration meetings with the labeling team in the appeal process and offer solutions to improve accuracy.
• Work closely with R&D and PM to provide feedback on data quality.
• Support other ByteDance products within the TikTok family.

Skills

English proficiency

Bahasa Indonesia

Content review experience

Search engines knowledge

Social media familiarity

Cultural familiarity

Education

Bachelor’s degree or above

Job description

Responsibilities

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

• Quality inspection of labeled data on time and ensure the quality.
• Localize the labeling guidelines, support the guideline training, and align the guideline updates.
• Conduct calibration meetings with the labeling team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Parts of this role will require supporting other products within the ByteDance suite. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.

Qualifications

Minimum Qualifications

• Proficiency in English and Bahasa Indonesia. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
• 1 year of experience as a Content Specialist or Content Reviewer.

Preferred Qualifications

• Have completed a Bachelor’s degree or above.
• 1 year of experience as a Quality Assurance in Content or Customer Service.
• Good knowledge of search engines, and familiarity with social media platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.