Content Moderator Advisor I (English) - KPI-Driven Support

cnx; Kota Yogyakarta; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

cnx in Yogyakarta, Indonesia, is seeking an Advisor I, Content Moderator - English to uphold the online reputation of the world’s leading job site and ensure high-quality content. You will monitor content and apply guidelines to keep the platform relevant and safe for jobseekers and employers.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced, on-site environment. Shifts rotate as needed at Lippo Mall Floors 1 & 6, Yogyakarta.

Qualifications

• D3 or S1 degree or equivalent.
• Good English communication skills.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Able to work as part of a team and independently.
• Able to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Labeling and filtration of content.
• Clarify customer requirements and provide resolution using available tools.
• Listen to customer needs and build rapport with empathy.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Education

D3 or S1 or equivalent

Job description

cnx in Yogyakarta, Indonesia, is seeking an Advisor I, Content Moderator - English to uphold the online reputation of the world’s leading job site and ensure high-quality content. You will monitor content and apply guidelines to keep the platform relevant and safe for jobseekers and employers.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced, on-site environment. Shifts rotate as needed at Lippo Mall Floors 1 & 6, Yogyakarta.