Content Moderator (Onsite Position)

TELUS Digital; Denpasar; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

TELUS Digital seeks a content moderator to review user-generated content across platforms, enforce guidelines, and maintain high accuracy in responses. The role requires readiness for a 24/7 rotating shift and to work from the Denpasar office.

Applicants should hold a Diploma or Bachelor’s degree, have strong English proficiency, and be capable of handling sensitive content while documenting moderation actions and trends for continuous improvement.

Qualifications

• Diploma or Bachelor's degree is required.
• Strong English proficiency is essential.
• Ability to handle sensitive content.
• Willingness to work in rotational 24/7 shifts.
• Willing to work from the Denpasar Barat office.

Responsibilities

• Review, monitor, and evaluate user-generated content across platforms.
• Enforce community guidelines and remove violations.
• Maintain accuracy and quick response times in moderation.
• Report issues and assist in resolving complex cases.
• Keep records of moderation actions and case documentation.

Skills

English proficiency

Education

Diploma/Bachelor's degree holder

Job description

Responsibilities

• Review, monitor, and evaluate user-generated content across various platforms, including text, images, and videos
• Enforce community guidelines and policies regarding acceptable content, identifying and removing content that violates these standards (e.g., harmful, offensive, or illegal content)
• Maintain high standards of accuracy and consistency while moderating content, ensuring quick and efficient responses
• Report any issues or trends related to content violations and assist in resolving complex cases
• Keep accurate records of moderation actions and maintain documentation on handled cases

Qualifications

• Diploma/Bachelor's degree holder
• Good proficiency in English is a must
• Capable of withstanding sensitive contents
• Wiling to work in rotational 24/7 shifting schedule
• Willing to work from office in Denpasar Barat.