Customer Experience Advisor I (English)

cnx; Kota Yogyakarta; On-site; IDR 44,640,000 - 61,380,000; Full time

Job summary

cnx is seeking an Advisor I, Customer Service - English to interface with customers via calls or online channels. The role emphasizes empathetic, professional communication and resolving routine problems, while maintaining KPI-driven performance.

Based in Yogyakarta, Indonesia, the position requires a high school diploma and strong computer/navigation skills. You will work in a fast-paced, team-oriented environment and may rotate shifts as needed.

Qualifications

• High school diploma or equivalent required.
• Strong customer service orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Interface with customers via inbound/outbound calls or Internet per client requirements.
• Ensure service meets KPIs and quality standards.
• Clarify requirements and provide resolutions using available tools.
• Greet customers courteously and maintain professional demeanor.
• Maintain knowledge of client products/services and document interactions accurately.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Respond to inquiries by directing to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Adaptability

PC skills

Education

High school diploma

Tools

Call tracking database

Job description

cnx is seeking an Advisor I, Customer Service - English to interface with customers via calls or online channels. The role emphasizes empathetic, professional communication and resolving routine problems, while maintaining KPI-driven performance.

Based in Yogyakarta, Indonesia, the position requires a high school diploma and strong computer/navigation skills. You will work in a fast-paced, team-oriented environment and may rotate shifts as needed.