Content Moderator - English Agent (Bali, Indonesia)

Gear Inc

Denpasar

On-site

IDR 44,640,000 - 78,120,000

Full time

14 days+

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Benefits offered by this job

Attractive basic salary

Allowances (transportation, overtime, public holiday)

Mental Health Care service

Private Health Insurance

Paid leave

Career path

Monthly internal events

Paid leave

Career path

Free drinks

Job summary

A business process outsourcing company in Bali is looking for a Content Moderator to review and manage user-generated content on social media platforms. Candidates should possess strong communication skills and the ability to handle sensitive materials. This role offers an attractive salary, allowances, and benefits including mental health services and career development opportunities in a fun, international setting.

Qualifications

Strong communication skills in English, preferably B1 level.
Ability to handle sensitive content wisely.
Recent graduates are encouraged to apply.
Strong verbal and written communication skills (B1 English).
New graduates are welcome to apply.
The ability to start immediately is an advantage.

Responsibilities

Review user-generated content for adherence to community guidelines.
Remove any material violating standards.
Manage reports of inappropriate content and suggest updates.
Understand and apply policies, ensuring swift action to identify and remove inappropriate content.
Address inappropriate content reports and apply company policy.
Coordinate with supervisors to handle violations and update operations standards.
Perform audits of contents received for sharing on social media uploads.
Review and address copyright-related notifications from end users.
Review and update content on popular social platforms.

Skills

Verbal and written communication skills (B1 English proficiency)

Ability to withstand potentially sensitive content

Interest in social media

Content moderation

Education

Vocational Certificate or Higher in any field

Job description

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Responsibilities

Review all user-generated content on your platform, including text chats, images, videos, and comments.
Assess whether the content adheres to community guidelines, make a sound judgment call, and remove any material that violates the standards.
Manages content safety for short-video products to ensure compliance with legal standards.
Knowledgeable and possesses a deep understanding of the policies and procedures, and ensures swift action to identify and remove inappropriate content before it can cause damage.
Manages and addresses inappropriate content reports, applies company policy.
Coordinate with supervisors to deal with content violating community guidelines and update operations standards
Perform an audit of the contents received for sharing on social media uploads
Review online videos/content/complaints/legal notices received from end customers on incorrect decisions taken related to copyright work materials
Review and update content on popular social media platforms

Key Skills and Experience