Content Moderator

TELUS Digital; Denpasar; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

TELUS Digital in Denpasar Barat is seeking a content moderator to review user-generated content across platforms, including text, images, and videos, and to enforce community guidelines consistently. The role requires strong English proficiency and fluent Javanese communication, the ability to handle sensitive content, and willingness to work a rotational 24/7 shift from the Denpasar Barat office.

You will ensure accuracy and speed in moderation, document cases, and collaborate with security and

Qualifications

• Diploma/Bachelor’s degree holder.
• Good proficiency in English.
• Strong written communication in Javanese.
• Capable of withstanding potentially sensitive contents.
• Strong verbal and written communication in Javanese is a plus.
• Willing to work in rotational 24/7 shifting schedule.
• Willing to work from office in Denpasar Barat.

Responsibilities

• Review, monitor, and evaluate user-generated content across platforms (text, images, videos).
• Enforce community guidelines and policies, identifying and removing content that violates standards.
• Maintain high accuracy and consistency while moderating content, ensuring quick and efficient responses.
• Report issues or trends related to content violations and assist in resolving complex cases.
• Keep accurate records of moderation actions and maintain documentation on handled cases.

Skills

English proficiency

Javanese communication

Education

Diploma/Bachelor’s degree

Job description

• Review, monitor, and evaluate user-generated content across various platforms, including text, images, and videos
• Enforce community guidelines and policies regarding acceptable content, identifying and removing content that violates these standards (e.g., harmful, offensive, or illegal content)
• Maintain high standards of accuracy and consistency while moderating content, ensuring quick and efficient responses
• Report any issues or trends related to content violations and assist in resolving complex cases
• Keep accurate records of moderation actions and maintain documentation on handled cases

Qualifications

• Diploma/Bachelor’s degree holder
• Good proficiency in English is a must
• Strong written communication in Javanese
• Capable of withstanding potentially sensitive contents
• Strong verbal and written communication in Javanese is a plus
• Wiling to work in rotational 24/7 shifting schedule
• Willing to work from office in Denpasar Barat.