Content Moderator (Mandarin Speaker)

TELUS Digital; Denpasar Barat; On-site; IDR 89,280,000 - 178,560,000; Full time

Benefits offered by this job

Attractive salary

BPJS Kesehatan

BPJS Ketenagakerjaan

Private health insurance

Monthly internal events

Paid leave

Career path

International environment

Free drinks

Training and career development

Sport activities

Job summary

TELUS Digital, located in Denpasar, Bali, seeks a Content Moderator to ensure a safe online environment by reviewing and moderating user-generated content, upholding guidelines, and maintaining community standards.

You will review text chats, images, videos, and comments, apply policies, and remove non-compliant material while coordinating with supervisors on violations. Training and weekend shifts are required.

Qualifications

• Minimum D3 in any major required.
• Excellent written and spoken English and Traditional Chinese (B2 level).
• New graduates welcome; no prior experience required.

Responsibilities

• Review user-generated content across text, image, video, and comments.
• Apply community guidelines and remove content violating standards.
• Manage safety for short-video products and ensure legal compliance.
• Understand policies deeply and act swiftly to resolve issues.
• Handle content reports and coordinate with supervisors on violations.
• Audit content for sharing on social platforms and respond to copyright concerns.
• Be prepared for exposure to potentially sensitive material during shifts.

Skills

English proficiency

Traditional Chinese

New grads welcome

No experience required

Shift work

Training

Weekend shifts

Willing to start immediately

BPO experience

Education

D3 in any major

Job description

Description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Key Skills And Experience

• Minimum D3 in any major (all majors are welcome)
• Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
• New graduates are welcome.
• No experience required. But it will be a plus point if you have it.
• Being able to start working immediately is a strong plus.
• BPO experience is a plus.
• Must be willing to work in a shifting schedule
• Willing to undergo training.
• Willing to work weekends and public holidays
• Willing to be placed in Denpasar, Bali (full WFO)

Responsibility

• Review all user generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self management skills are needed to manage unique risks at a fast-paced environment within the industry.

Benefit

• Attractive basic salary
• BPJS Kesehatan and BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path
• International, fun, and professional working environment:
• Working closely with experienced foreign experts;
• Free drinks (coffee, mineral water, etc.)
• Training and career development opportunities;
• Sport activities and game room.

Working Location: Imam Bonjol No 502, West Denpasar, Bali

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.