(IDN) E-Commerce Content Moderator (Surakarta)

UNAVAILABLE; Kota Semarang; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

We are seeking an E-Commerce Content Moderator in Semarang, Indonesia, to ensure legal compliance and safety in user-generated content. Responsibilities include reviewing seller information, coordinating with business units, and documenting user support issues. A Bachelor's degree is required, and fresh graduates are encouraged to apply. Excellent English communication and problem-solving skills are essential. Preferred qualifications include experience in content moderation and proficiency in multiple languages.

Qualifications

• Fresh Graduates are welcome to apply.
• Minimum GPA of 2.75.
• 0-3 years of work experience in content moderation.

Responsibilities

• Review seller and product information for compliance.
• Co-ordinate with E-commerce Account business unit.
• Label content according to policy guidelines.
• Document user reports and support tickets.
• Collaborate to resolve significant risk content.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving skills

Ability to handle high volumes

Flexible for shifting schedule

Education

Bachelor’s degree or equivalent diploma

Tools

Microsoft Office Suite

Job description

Overview

E-Commerce Content Moderator - Is vital in their trust and safety measures, especially now that consumers generate content. E-Commerce Content Moderator help monitoring content such as writing, photos, and videos uploaded by users to certain sites. Content Moderator using community guidelines to make a decision whether a content is suitable for publication.

Responsibilities

Responsibilities and Accountabilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Review Product related moderation from seller and creator to ensure they are within the guidelines
• Co-ordinate with other functions of E-commerce Account business unit to complete the designated work to meet the team's goal.
• Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
• Review contents within agreed latency SLA and standards of quality
• Label Videos, Store Content and Text contents as per policy guidelines.
• Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
• Ensure adherence is met on all basic product related training and clear the exams
• Read, review, respond, and document user reports, reviews, and support tickets
• Perform reviews and research to provide excellent policy support
• Collaborate with cross-functional resources to notify and alert significant risk content per policy to ensure quick resolution.
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
• Identify needs and collaborate on projects to improve support tools and processes

Qualifications

Basic Requirements

• Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply)
• Minimum GPA 2.75
• 0-3 years' work experience in content moderation
• Excellent written and verbal communication skills in English english active
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
• Flexible for shifting schedule and changes along with it
• Ability to handle high volumes during promotions and peak seasons

Preferred Requirements

• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Compliance or moderation operations experience is preferred
• Strong analytical and research skills
• Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
• Experience in content moderator and Trust & Safety guidelines is an added advantage.
• Experience in Microsoft Office Suite is preferred
• Preferably to have a typing speed of at least 40 words per minute