Content Moderator

TELUS Digital; Denpasar; Hybrid; IDR 33,480,000 - 66,960,000; Full time

Job summary

TELUS Digital is seeking a Content Moderator to review user-generated content and enforce community guidelines. The role focuses on maintaining safe online environments for social platforms and short-video products.

Ideal candidates enjoy watching social media feeds, can handle potentially sensitive material, and communicate in English (B2 or higher). New graduates are welcome, with immediate start preferred.

Qualifications

• Strong verbal and written communication in English (minimum B2).
• Capable of withstanding potentially sensitive contents.
• Enjoys spending time watching social media feeds.

Responsibilities

• Review user-generated content across text, images, videos, and comments.
• Assess adherence to guidelines and remove content violating standards.
• Manage content safety for short-video products to ensure legal compliance.
• Understand policies and apply swift action to remove inappropriate content.
• Handle content reports and apply company policy.
• Coordinate with supervisors to address violations and update operations standards.
• Audit content received for sharing on social media uploads.
• Review and comment on copyright-related decisions for content.

Skills

English communication

Javanese (plus)

Ability to handle sensitive content

Attention to detail

Education

Vocational Certificate or Higher in any field

Job description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Responsibilities:

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make a sound judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures, and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with content violating community guidelines and update operations standards
• Perform an audit of the contents received for sharing on social media uploads
• Review online videos/content/complaints/legal notices received from end customers on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms

Key Skills and Experience:

• Vocational Certificate or Higher in any field
• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• Strong verbal and written communication skills in English (minimum B2 proficiency), with the ability to speak, write, and understand Javanese considered a plus.
• New graduates are welcome to apply
• The ability to start immediately is an advantage

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.