Collection Strategy Manager

Traveloka; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Traveloka is seeking an experienced Senior Manager to lead the Collection Reporting & Analytics unit and shape strategy for collections in the financial services domain. You will oversee data-driven improvements, manage dashboards, and collaborate with Risk, Fraud, and Product teams to drive analytics initiatives.

The role requires strong leadership, 7+ years in financial services with 3+ in management, and expertise in SQL/Tableau for data mining and visualization.

Qualifications

• 7+ years experience in financial services with 3+ years in a managerial role.
• Bachelor degree in Data Science/IT/Management; Master degree is a plus.
• Expertise in Collection; risk and fraud experience a plus.
• Strong regulatory knowledge for financial services.
• Strong MIS and analytics capabilities; data mining and large datasets.
• Familiar with process documentation and full project lifecycle.
• Excellent English communication, both written and spoken.

Responsibilities

• Oversee collection unit Reporting & Analytics and Strategic & Process Development (workflow and system solutions).
• Analyze and synthesize collection data into improvement recommendations considering cost, benefit, and impact analysis.
• Review collection processes and numbers in the big picture while paying attention to detail in each sequence.
• Oversee dashboards and collection metrics for monitoring and analytical purposes.
• Collaborate with Risk, Fraud, and Product teams on analysis and initiatives.
• Formulate collection strategy and translate into actionable steps.
• Manage multiple collection projects using standard project management approaches.
• Work closely with Data Analytics team and Product Manager to deliver collection product reviews and development.
• Ensure collection process changes are updated in Change Management and SOPs.

Skills

Collection expertise

Regulatory knowledge

Project management

English communication

SQL data mining

Education

Bachelor degree in Data Science/IT/Management

Master degree preferred

Tools

Tableau

SQL

Job description

Job Description

Job ID: MJ000422

• Responsible in managing collection unit Reporting & Analytics and Strategic & Process Development both workflow and system solutions
• Analyze & synthesize collection data into improvement recommendation by considering cost, benefit, and impact analysis
• Able to review collection process and number in the big picture, meanwhile paying attention to detail of each sequence
• Overseeing dashboard collection metrics for monitoring and analytic purposes
• Conduct serial analysis & ad hoc that not limited only to Collections, but also collaborate with Risk-Fraud-Product team
• Able to formulate collection strategy & processes and translate into actionable steps
• Manage multiple collection projects by following standard project management approaches
• Working closely with Data Analytics team & Product Manager in order to deliver output: collection product review & development
• Overseeing and ensure any collection process changes updated into Change Management & Standard Operating Procedures

Qualification

• Have minimum 7 years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
• Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus
• Have a good understanding in financial services regulatory
• Have outstanding knowledge in Strategic & Process Development and MIS area
• Hands on in technical experience to be able conduct data mining and analyzing large datasets by using SQL and/or have a knowledge in Tableau will be an advantage
• Have an intermediate understanding of AI usage in daily tasks
• Familiar with process documentation and project management (full cycle)
• Fast learner and able to switch fundamental understanding from his/her current industries expertise into Lending Business
• Have a strong people management skills and quick adaptation in new environment
• Able to communicate in English both verbal and written