Collection Staff

Intikom; Kuningan Barat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Intikom in Indonesia is seeking a Collection Team member to manage accounts receivable, ensure billing documents are complete, and maintain positive customer relationships to support healthy cash flow. You will handle regular follow-ups, document communications, input payments into Stream Finance, and coordinate with Billing on issues. Ideal candidates have AR experience and strong negotiation skills, with meticulous data integrity.

Qualifications

• Experience in Collection, AR or similar roles.
• Familiarity with invoices, tax invoices, BAST, POs, and other billing documents.
• Experience using ERP software such as Stream Finance is preferred.

Responsibilities

• Billing & Follow-up: perform debt collection via calls, emails, and field visits when needed.
• Document Management: ensure all collection docs (Invoices, Tax Invoices, BAST, POs) are complete and coordinate with Billing.
• Financial Record & Reporting: document collection communications and prepare AR status reports.
• Payment Entry: input customer payments into Stream Finance accurately.

Skills

Receivables

Negotiation

Communication

Attention to detail

Tools

Stream Finance

Job description

Job Posting: Collection Team

About the Role

We are looking for a detail-oriented, communicative, and assertive individual to join us as a Collection Team member. You will be responsible for managing accounts receivable, ensuring the completeness of billing documents, and maintaining positive relationships with customers to ensure healthy company cash flow.

What You Will Do

• Billing & Follow-up: Conduct regular debt collection follow-ups with customers through various communication channels, including phone calls, emails, and direct field visits (field collection) when necessary.

• Document Management & Reconciliation: Ensure all collection documents are complete and accurate (including Invoices, Tax Invoices/Faktur Pajak, Delivery Receipts/BAST, and Purchase Orders/POs), and coordinate closely with the Billing team to promptly resolve any administrative issues.

• Financial Record & Reporting: Accurately document and update every collection communication history on a regular basis, and prepare routine status reports on accounts receivable.

• Payment Entry: Accurately input customer payment data into the Stream Finance application.

What We Are Looking For

• Previous work experience in Collection, Accounts Receivable (AR), or similar roles (experience in a relevant industry is a plus).

• Strong grasp of receivables reconciliation and familiarity with commercial billing documents (Invoices, Tax Invoices, BAST, POs, etc.).

• Accustomed to operating financial systems or payment recording applications (experience using Stream Finance or similar ERP software is preferred).

• Possess strong communication, negotiation, and persuasion skills, with the ability to handle pressure effectively.

• A proactive, meticulous, disciplined individual with high integrity in managing company data and funds.