Collection Quality Junior Associate

Cermati.com; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Cermati.com is seeking a Policy & QA Specialist in Jakarta to review and refine SOPs, guidelines, and governance processes, ensuring compliance and operational excellence. The role involves coordinating with business units, supporting audits, and driving continuous improvement across processes and data reporting.

You will identify gaps, implement improvements in training and procedures, and liaise with QA to socialize new quality standards for robust performance.

Qualifications

• Bachelor's degree required.
• Minimum 2 years in Policy & Procedure, Quality Assurance, Risk Management, or similar role.
• Strong communication and coordination skills with clear escalation.
• Solid understanding of corporate governance frameworks and business processes.
• Proficient in Excel/Google Apps (Sheets/Docs).

Responsibilities

• Periodically review and update SOPs and guidelines.
• Ensure documentation is complete, distributed, and communicated to relevant units.
• Review and provide risk assessments for draft policies, strategies, or programs.
• Serve as primary contact for audits and data readiness.
• Identify gaps in internal workflows based on audits and QA reports.
• Develop and implement Continuous Improvement Plans across processes and training.
• Act as liaison between Internal Collection and QA to socialize new quality standards.
• Oversee and review real-time monitoring systems to ensure QC compliance.

Skills

Policy & Procedure

Quality Assurance

Risk Management

Communication

Coordination

Governance Frameworks

Data Reporting

Education

Bachelor's degree from a reputable university

Tools

Microsoft Excel

Google Sheets

Google Docs

Job description

Job Description

• Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.
• Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.
• Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs.
• Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
• Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.
• Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence.
• Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.
• Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Qualifications

• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role
• Strong communication and coordination skills, with the ability to escalated issues clearly and promptly
• Strong understanding of corporate governance frameworks and business processes
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs