Policy Operations & Quality Assurance Lead

Merah Putih Initiative; Jakarta Pusat; On-site; IDR 550,000,000 - 850,000,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Direct engagement with senior govt.

Job summary

The Merah Putih Initiative is Jakarta-based and focuses on strengthening Indonesia's national priority programs through practical operating standards and quality assurance in education. The role involves building standards, service procedures, and KPIs to ensure credible policy execution across districts.

The Project Expert will collaborate with schools and government units, draft SOPs in line with government guidelines, and enable formal adoption through official channels.

Qualifications

• Master’s degree with 5+ years of experience in public service operations, facility or asset management, quality assurance, or public administration.
• Bachelor’s degree with 10+ years of experience in public service operations, facility or asset management, quality assurance, or public administration.
• Solid understanding of how government works, including SOP drafting and official correspondence.

Responsibilities

• Lead development of operating standards, service procedures, and performance indicators for government adoption.
• Map complaint handling practices across educational units with school leaders and staff.
• Develop SOPs for complaint reporting, handling, and escalation rules.

Skills

Public administration knowledge

Stakeholder engagement

Report writing

Presentation skills

Travel readiness

Education

Master’s degree with 5+ years experience

Bachelor’s degree with 10+ years experience

Tools

PowerPoint

Job description

The Merah Putih Initiative is Jakarta-based and focuses on strengthening Indonesia's national priority programs through practical operating standards and quality assurance in education. The role involves building standards, service procedures, and KPIs to ensure credible policy execution across districts.

The Project Expert will collaborate with schools and government units, draft SOPs in line with government guidelines, and enable formal adoption through official channels.