Collection Admin Jr Supervisor

Cermaticom; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Cermaticom is seeking a hands-on Collection Operations Manager in Jakarta to lead General Support Collection activities, ensure SLA achievement, and coordinate with HR and external vendors. You will supervise manpower fulfillment, monitor OPS workflows, and act as the primary liaison between users and vendors, driving KPI and SLA governance.

The ideal candidate has at least 2 years in a similar role, strong leadership, and proficiency with Excel, Google Sheets, and Google Docs.

Qualifications

• Bachelor's degree from a reputable university.
• Minimum 2 years in a similar role.
• Strong leadership, communication, and collaboration skills.
• Proficient with Excel, Google Sheets, and Google Docs.

Responsibilities

• Coordinate General Support Collection operations to meet SLA targets.
• Manage manpower fulfillment for the Collection team with HR alignment.
• Monitor workflow of the OPS Support to ensure SLA compliance and data quality.
• Act as primary liaison between Collection users and Collection Vendors.
• Define and monitor KPIs and SLAs for Collection vendors.
• Oversee vendor invoicing and payments per contracts and deadlines.

Skills

Leadership

Communication

Collaboration

MS Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Google Docs

Job description

• Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
• Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
• Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
• Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
• Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
• Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
• Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in a similar role
• Strong leadership skill
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
• Strong communication and collaboration skills