Cna — Pace Day Center Support & Transport

Baptist Health; Jember; Remote; IDR 120,000,000 - 200,000,000; Full time

Job summary

Baptist Health is seeking a highly skilled Senior Technical Support Analyst for a fully remote role, supporting operations related to Semarang. The role focuses on advanced technical assistance, troubleshooting complex software and hardware issues, and ensuring seamless operation of systems and services.

The ideal candidate brings strong problem-solving and communication skills, experience with IT infrastructure, and a track record of resolving escalated support requests.

Responsibilities

• Provide high-level technical support and troubleshooting for complex software and hardware issues.
• Analyze and diagnose technical problems, developing effective and efficient solutions.
• Respond to escalated support requests from any stakeholders.

Job description

Senior Technical Support Analyst - Remote Semarang

About the Role Our client is seeking a highly skilled Senior Technical Support Analyst for a fully remote position, supporting operations related to Semarang . This role is pivotal in providing advanced technical assistance, troubleshooting complex issues, and ensuring the seamless operation of our client's systems and services. The ideal candidate possesses a deep understanding of IT infrastructure, software, and hardware, coupled with exceptional problem-solving and communication skills. You will be instrumental in resolving escalated technical challenges and contributing to the continuous improvement of support processes. This is an excellent opportunity for a seasoned professional to leverage their expertise in a remote capacity, enjoying flexibility while making a significant impact. We are committed to fostering a supportive and collaborative remote work environment where technical talent can thrive and advance their careers.

Key Responsibilities

• Provide high-level technical support and troubleshooting for complex software and hardware issues.
• Analyze and diagnose technical problems, developing effective and efficient solutions.
• Respond to escalated support requests from