Clinical Operations Lead

Pengiklan Anonim; Denpasar; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Pengiklan Anonim in Indonesia seeks a Clinical Operations Lead to ensure a complete, connected patient journey from first consultation through diagnosis, treatment planning, and follow-up.

You will coordinate across doctors, nursing, pharmacy, allied health, and patient services, remove barriers to timely care, and supervise the clinical coordination team who keep the pathway running.

Qualifications

• Bachelor's degree in Medicine with a valid STR and SIP, or an equivalent clinical qualification.
• Minimum 3 years' clinical experience in a hospital or specialist centre; oncology experience strongly preferred.
• Experience coordinating patient care across multiple departments or services, and 1–2 years supervising or leading a small team.
• Strong understanding of care pathways, patient safety, and clinical documentation.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Own the end-to-end clinical patient pathway across consultation, investigations, treatment planning, treatment, and review.
• Coordinate appointments, investigations, multidisciplinary reviews, and follow-up across all treatment services to ensure timely care.
• Act as the consistent clinical point of contact for patients and families throughout treatment.
• Identify and resolve barriers to care and elevate concerns to the Clinical Services Manager.
• Keep doctors and the clinical team informed of pathway status; prepare pathway updates for clinical meetings.
• Supervise clinical coordination and support staff; allocate, roster, and coach the team.
• Maintain accurate, confidential records in the clinical information system.
• Monitor pathway indicators and lead improvements to the patient experience.
• Support compliance with clinical policies, patient safety, privacy, and accreditation requirements.

Skills

Coordination

Communication

Leadership

Patient care

Education

MBBS/MD with STR & SIP

Tools

Clinical information system

Job description

The Clinical Operations Lead ensures that every patient experiences a complete, connected, and well-supported journey from the clinical side — from first consultation through diagnosis, treatment planning, and treatment to follow-up. You will be the clinical team's consistent point of contact for patients and families, coordinate each step of the care pathway across treatment services, remove barriers that cause delays, and supervise the clinical coordination and support staff who keep the pathway running. The role works hand in hand with doctors, nursing, pharmacy, allied health, and patient services teams.

Key Responsibilities:

Own the end-to-end clinical patient pathway: map each patient's next steps, track their progress, and ensure nothing is missed between consultation, investigations, treatment planning, treatment, and review

Coordinate appointments, investigations, multidisciplinary reviews, treatment readiness, and follow-up across all treatment services so care is timely, sequenced correctly, and clearly communicated

Act as the consistent clinical point of contact for patients and families: explain what happens next, answer questions, and provide practical and informational support throughout treatment

Identify and resolve barriers to care — scheduling gaps, missing results or records, financial clearance, transport, or clinical readiness — and elevate clinical, safety, or experience concerns promptly to the treating team and Clinical Services Manager

Keep doctors and the clinical team informed of each patient's pathway status, needs, and concerns; prepare patient lists and pathway updates for clinical meetings

Supervise clinical coordination and support staff: daily allocation, rostering, coaching, competency, and performance

Maintain accurate and confidential records of pathway status, communications, and patient preferences in the clinical information system

Monitor pathway indicators (time to first treatment, delays, missed appointments, patient feedback) and lead improvements to the clinical patient experience

Support compliance with clinical policies, patient safety, privacy, and accreditation requirements

Job Requirements:

Bachelor's degree in Medicine with a valid STR and SIP, or an equivalent clinical qualification

Minimum 3 years' clinical experience in a hospital or specialist centre; oncology experience strongly preferred

Experience coordinating patient care across multiple departments or services, and at least 1–2 years supervising or leading a small team

Strong understanding of care pathways, patient safety, and clinical documentation

Warm, organised, and proactive communicator who builds trust with patients, families, and clinicians

Fluent in Bahasa Indonesia and English

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Lead?
• Which of the following types of qualifications do you have?
• Do you have a current Indonesian Medical Records Certificate of Registration (STR)?
• How much notice are you required to give your current employer?