Clinical Operations Lead: Patient Pathway Orchestrator

Pengiklan Anonim; Denpasar; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Pengiklan Anonim in Indonesia seeks a Clinical Operations Lead to ensure a complete, connected patient journey from first consultation through diagnosis, treatment planning, and follow-up.

You will coordinate across doctors, nursing, pharmacy, allied health, and patient services, remove barriers to timely care, and supervise the clinical coordination team who keep the pathway running.

Qualifications

• Bachelor's degree in Medicine with a valid STR and SIP, or an equivalent clinical qualification.
• Minimum 3 years' clinical experience in a hospital or specialist centre; oncology experience strongly preferred.
• Experience coordinating patient care across multiple departments or services, and 1–2 years supervising or leading a small team.
• Strong understanding of care pathways, patient safety, and clinical documentation.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Own the end-to-end clinical patient pathway across consultation, investigations, treatment planning, treatment, and review.
• Coordinate appointments, investigations, multidisciplinary reviews, and follow-up across all treatment services to ensure timely care.
• Act as the consistent clinical point of contact for patients and families throughout treatment.
• Identify and resolve barriers to care and elevate concerns to the Clinical Services Manager.
• Keep doctors and the clinical team informed of pathway status; prepare pathway updates for clinical meetings.
• Supervise clinical coordination and support staff; allocate, roster, and coach the team.
• Maintain accurate, confidential records in the clinical information system.
• Monitor pathway indicators and lead improvements to the patient experience.
• Support compliance with clinical policies, patient safety, privacy, and accreditation requirements.

Skills

Coordination

Communication

Leadership

Patient care

Education

MBBS/MD with STR & SIP

Tools

Clinical information system

Job description

Pengiklan Anonim in Indonesia seeks a Clinical Operations Lead to ensure a complete, connected patient journey from first consultation through diagnosis, treatment planning, and follow-up.

You will coordinate across doctors, nursing, pharmacy, allied health, and patient services, remove barriers to timely care, and supervise the clinical coordination team who keep the pathway running.