Client Success Specialist: Build Lasting Partnerships

INFUSE; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to join our team in Surabaya. You will nurture client relationships, ensure delivery of solutions, and align client needs with our offerings in a dynamic, fast-paced environment.

You'll collaborate with sales and operations to identify growth opportunities, handle requests, and support administrative tasks, all while upholding INFUSE's commitment to exceptional client experiences and diversity-driven culture.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and proactive solutions.
• Ability to address challenges and provide solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Prioritization

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist to join our team in Surabaya. You will nurture client relationships, ensure delivery of solutions, and align client needs with our offerings in a dynamic, fast-paced environment.

You'll collaborate with sales and operations to identify growth opportunities, handle requests, and support administrative tasks, all while upholding INFUSE's commitment to exceptional client experiences and diversity-driven culture.