Client Success Champion

INFUSE; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to join our team in Jakarta. You will build and maintain strong client relationships, ensuring outcomes align with client needs and project scope, while delivering solutions on time and with quality.

In this role you will coordinate with sales and other teams to identify opportunities, manage inquiries, and support administration and scheduling. We value empathy, clear communication, and the ability to handle multiple priorities in a

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can address challenges and proactively offer solutions with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions per client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify opportunities within the territory and collaborate with sales to drive growth.
• Assist with challenging client requests or issue escalations as needed.
• Provide admin and operational support, such as data entry and scheduling.

Skills

Client relationships

Communication skills

Attention to detail

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist to join our team in Jakarta. You will build and maintain strong client relationships, ensuring outcomes align with client needs and project scope, while delivering solutions on time and with quality.

In this role you will coordinate with sales and other teams to identify opportunities, manage inquiries, and support administration and scheduling. We value empathy, clear communication, and the ability to handle multiple priorities in a