Client Success Specialist: Build Relationships & Impact

INFUSE; Depok; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to join our team in Depok, Indonesia. You will play a key role in building strong client relationships, ensuring timely delivery of our solutions, and clearly communicating progress to stakeholders.

You will identify opportunities within accounts, collaborate with sales for growth, and assist with various administrative and operational tasks to ensure high client satisfaction and smooth project execution.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across administrative and operational tasks, such as data entry and updating internal systems.

Skills

Communication skills

Interpersonal skills

Attention to detail

Empathy

Problem solving

Job description

INFUSE is seeking a passionate Client Success Specialist to join our team in Depok, Indonesia. You will play a key role in building strong client relationships, ensuring timely delivery of our solutions, and clearly communicating progress to stakeholders.

You will identify opportunities within accounts, collaborate with sales for growth, and assist with various administrative and operational tasks to ensure high client satisfaction and smooth project execution.