Client Success Specialist: Growth & Relationships

INFUSE; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to join our team, helping deliver exceptional experiences to diverse clients. You will build long‑lasting relationships, ensure timely delivery of solutions, and communicate progress to stakeholders while identifying opportunities for growth with sales teams.

You will work in a dynamic environment that rewards empathy, clear communication, and proactive problem solving, with opportunities for professional growth across multiple industries.

Qualifications

• Experience in managing client relationships and ensuring client satisfaction.
• Excellent communication, listening, and presentation skills.
• Strong organizational abilities and attention to detail.
• Empathetic understanding of client needs and proactive in problem-solving.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Organizational skills

Empathy

Problem solving

Tools

CRM software

Job description

INFUSE is seeking a Client Success Specialist to join our team, helping deliver exceptional experiences to diverse clients. You will build long‑lasting relationships, ensure timely delivery of solutions, and communicate progress to stakeholders while identifying opportunities for growth with sales teams.

You will work in a dynamic environment that rewards empathy, clear communication, and proactive problem solving, with opportunities for professional growth across multiple industries.