Enterprise Service Manager (based in Jakarta)

GlobalTix; Jakarta Pusat; On-site; IDR 28,000,000 - 56,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary package

Job summary

GlobalTix, based in Jakarta, is seeking an experienced Enterprise Service Manager to lead customer implementations and manage relationships for our ticketing solutions across Indonesia. You will be the primary contact for new implementations and launched accounts, working with our Singapore-based team to ensure successful deployments and ongoing customer success.

The role requires strong communication, project management, and the ability to coordinate multiple internal teams.

Qualifications

• 3–5 years of experience in project management, software implementation, account management, customer success, or similar

Responsibilities

• Lead customer implementations from kickoff through go-live.
• Manage timelines, priorities, risks, testing, training and launch activities.
• Keep customers informed and ensure projects stay on track.

Skills

Project management

Software implementation

Account management

Customer success

Stakeholder management

English proficiency

Tools

Microsoft Office

Teams

Job description

Enterprise Service Manager (based in Jakarta)

• Full-time

We’re a fast-growing travel technology company on a mission to reshape how people explore the world. From booking engines to AI-powered customer service, our tech powers seamless travel experiences. As we scale, we’re looking for anexperienced Enterprise Service Managerto lead implementation projects and manage customer relationships for our ticketing solutions across Indonesia. You’ll be the primary point of contact for new implementation projects and launched accounts, ensuring successful deployments and long-term client satisfaction while collaborating with our Singapore-based team.

What You’ll Do

Lead Customer Implementations

• Lead customer implementations from kick off through go-live.
• Manage timelines, priorities, risks, testing, training, and launch activities.
• Keep customers informed and ensure projects stay on track.

Manage Customer Relationships

• Act as the main point of contact and build strong relationships with customers.
• Facilitate stakeholder meetings, presentations, and demos.
• Keep stakeholders informed and aligned.

Improve Customer Experience

• Understand customer needs, challenges and priorities, and identify opportunities to support them.
• Monitor account health, proactively address risks, and follow up on requests.
• Help customers get more value from the solutions we provide.

What We’re Looking For

• 3-5 years of experience in project management, software implementation, account management, customer success, or a similar role.
• Strong communication and relationship-building skills.
• Comfortable working with customers and coordinating multiple internal teams.
• Good problem-solving and organizational skills.
• Able to work independently and take ownership.
• Fluent in English and Bahasa Indonesia.
• Comfortable using Microsoft Office, Teams, and similar business tools.

It Would Be Great If You Have

• Experience in SaaS, software implementation, travel, attractions, hospitality, or technology.
• Experience managing B2B customers or software projects.
• Experience working with regional or multicultural teams.

What Success Looks Like

• Customers are successfully implemented and launched.
• Customers have a strong and healthy relationship with us.
• Issues and risks are identified and addressed proactively.
• Customers adopt and continue to get value from our platform.

Why Join Us?

• Work with attractions, entertainment venues, and tourism operators across Southeast Asia.
• Collaborate with regional Product, Technology, Operations, and Support teams.
• Gain broad exposure to technology, customer success, and business operations.
• Grow your career into a senior Enterprise Service or regional leadership role.
• Travel to customer sites in Indonesia and the region when required.
• Hybrid work arrangement & Competitive salary package

The Person We’re Looking For

• You enjoy working with people, solving problems, and making things happen.
• You’re comfortable taking ownership, asking the right questions, and bringing different teams together to achieve a good outcome for the customer.
• You don’t need to know everything — but you should be curious, proactive, and willing to figure things out.
• If you enjoy being the person customers can rely on and want a role with broad exposure to technology and business, we’d love to hear from you.